Email duplicate address

[Archie1]

My incoming mails indicate my mail address as receiver twice. Going through my laptop-BT secure authentication-email settings- settings-mail-accounts. There my email is in type twice with a comma between. Is this the reason my incoming mails indicate double delivery? If so how do I clear one email address from email settings? Please advise.

[Christopher_G]

Hi @Archie1 

Welcome to the community.

Do you have any email forwarding rules setup that could be duplicating the message? How are you accessing your emails? Is it through BT Webmail, the BT email app or another way?

Chris

[Archie1]

Thanks Christopher-G. No forward messaging I use bt app on phone and through mybt on laptop. I considered that  the phone App mail password maybe different to a later password. Causing the duplicate, is that is possible? but I don't know how to check my phone App password. Archie1

[licquorice]

Can you clarify exactly what you mean by duplicate address.

Your email password is the same however you access your mail.

[Archie1]

I will answer with reply later when I hopefully explain more clearly. Thanks for your patience.

[Archie1]

On my laptop MYBT then logged onto problem email, then email settings-mail-accounts and there my address has been input twice as " username@btinternet.com   username@btinternet.com"  So I guess this is why I on my mobile app emails below the header sender details is the little man icon and chevrons. When I tap that I get- " username@btinternet.com and below it again username@btinternet.com. I think the issue is the repeated addresses in email settings. But I don't know how to remove one of them and I dare not risk loosing my account. Thank you Archie1

[gg30340 · Accepted solution]

Is the section that shows your email address twice all in the one "address" box or is it showing two address boxes?

If it is showing in two address boxes the lower one has been added and should have a bin icon at the right hand side. If it is there just bin the address that is there.

You can not affect the one in the top box as it is fixed by BT. If the two addresses are showing there you will need to contact BT email team on 0330.1234.150 and have them remove it.

[Archie1]

Thanks for your help and I do see your understand your guidance and need BT to sort the issue as both emails are in the  same box. However having difficulty getting a fix after long wait this evening with BT and no progress made so I keep trying. But thank you and I will persevere. But it may be a while.

Archie1