Email login

[Shinagawa]

I have not been able to login to my BT account or email since early afternoon today 23rd March. This also happened a few days ago. I keep getting a network error but the internet is working fine. I suspect that BT know that there are several people that have this problem but are being a little coy about it. Anyway I’d like it fixed please. 

[frenchp]

Yes - this happens frequently - I can receive but not send from my IMac - but can on my IPhone - been going on for a while now!   Not impressed with BT Customer Service on this issue!

[John60]

Same here - keep getting

VERIFY YOUR IDENTITY

contacted support bot - put in a que - email works fine on phone

It seems to me it's either incompetence or deliberate all the problems with logging in on desktop

Look forward to any reply at all 

[Christopher_G]

Hi @Shinagawa, @frenchp & @John60 

Do you get an error code when you try to log in? Are you able to try a couple of different web browsers, just to see if the issue still occurs please?

Chris

[frenchp]

I can login from the browser and works fine, but can’t send emails from outlook - says password wrong - but it’s not!

[frenchp]

Snap!! So annoying!

[John60]

it made me change my password - and then sent a pin code to verify and then locked me out of the desktop again

new password let me back in on the app, but I was locked out of that as well

I have virus and malware protection, and all other email is working fine

Constant problems with the desktop one - I have to get a pin to login everyday of late, now it says I'm hacked, which i don't believe I am

[debi340]

This is happening all the time with me too. BT get your act together I'm fed up!

[Leanne_T]

Hi there @debi340 

Thanks for coming back to the community. 

How are you accessing the emails? Are you using a web browser? 

Leanne. 

[Shinagawa]

Both. Though I have stopped using the iPhone app and use Bluemail instead. And I use Thunderbird on the pc instead of webmail. Seems much better.