Email management problem

[BarbourJon]

Recently I had to create a second BT account and either didn’t see or there wasn’t a warning not to use an existing account name.  So I gave my second account the same username as my first one.  Bad move.  The second account now has a unique name.

The initial creation caused several billing issues, hopefully being resolved, but it also created a problem with email management, namely that under “Your Products” - “Included in your Product” I don’t get an email option.  This is an issue as I wish to transfer my email addresses and stored emails from my old to my new account before closing my old account.

Any ideas please.

thanks, Jon

[gg30340]

Your post is not very clear. When you say you created a second "BT account", was this an email account or a second BTID or did you start a second BT Broadband package or what?

You need to clarify what exactly the "BT account" you are talking about and why and what you were hoping to achieve by creating a second account and deleting the first one before any useful advice can be given.

[BarbourJon]

My apologies for lack of clarity.

I have 2 properties for which I have to keep billing etc separate, so I have 2 BTIDs with 2 BT account numbers; just as I have 2 electric and 2 water accounts.  At some point I will close my ‘old’ account and I just want to ensure my email addresses and saved emails move to my ‘new’ account.

Does this clarify matters?

Thanks, Jon

[gg30340 · Accepted solution]

In October 2022 Bt stopped supplying an email account to new Broadband customers and current BT Broadband customers who had not set up a BTMail account.

Because of this the management of emails in MyBT was not needed for new customers hence the reason it is not showing on your "new" BT Broadband MyBT.

An unintentional consequence of this was it stops BT Broadband customers such as yourself moving their email accounts to a new BT Broadband account.

To over come this you will need to call BT 0330.1234.150 and ask to speak to the email team. They can and have previously activated the manage email function in the new accounts MyBT to allow the email accounts to be transferred to the new BT Broadband account.   

Once they have done that follow the procedure in the following link:-

https://www.bt.com/help/email/fix-a-problem/problems-with-email/can-i-move-my-bt-email-address-to-an...

[BarbourJon]

Thank you for this answer. I’ll call the email team after the Bank holiday.
Thanks again. Jon