My first Post is a problem and answer.
I have been unable to delete Sent, or Draft Emails in these folders, or even read them. Also , my Sent Emails did not appear in my sent folder. All 'settings' were as should be, History, cookies, Sign out & Sign out also carried out etc. etc...
I looked on the BT Community and noticed numerous similar problem, logged over a long period. I contact BT, but had to cut short the help due to other issues.
I had messages say ' these have been moved using another device at the same time' or 'An unexpected error occured'.
Frustrated, I spent innumerable time trying to find an answer. And probably by fluke,,this happened;-
I notice that in my MY ACCOUNT Sent folder, I had 1 unread message which did not appear in the preview window.
So I went into the drop down menu for the Sent folder - next to the search item - and clicked the sort by Unread.
Low and Behold, the the unread email appeared and I was able to read the Emails and Delete all items in the SENT, DRAFT and TRASH folders.😮
I hope this helps someone in the community
Good luck ... Geoff
