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spike6
Beginner

on ‎17-03-2025 13h22

358 Views
Message 1 of 3

Email

Since last Thursday I have been unable to access emails on iPhone.  Have tried to delete account and when I try and set it up again I get a message saying that the mail.btinternet.com is not responding.  I can access emails through website.  Have phoned by but they can’t help .  The bt app  won’t work as it says I have basic emails only which is not the case and bt couldn’t explain this one either.  

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imjolly
Distinguished Sage
Distinguished Sage

on ‎17-03-2025 13h36

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Message 2 of 3

Re: Email

if you go to MYBT does the email show as basic?  are you still a BT broadband customer?



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gg30340
Distinguished Sage
Distinguished Sage

on ‎17-03-2025 14h24

310 Views
Message 3 of 3

Re: Email

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products

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