We are a street of four houses
One house can get full fibre via overhead cables
When a survey was being carried out we were advised that if the four houses wanted full fibre it could be provided by underground cable (the other three houses could not have overhead connection)
A further survey was carried out. We were advise that some work would be needed on the existing manhole. This was carried out by BT contractors.
We met with the BT engineers and agreed a method for the cables to be installed
We were given a date for the work to be carried out
Just before installation we were told that is was not cost effective as only one house had applied for full fibre
We explained that all four houses wanted full fibre.
We were told that the other three houses could not register for full fibre because full fibre was not available!
and therefore it was not feasible for only one house
Where do we go to get someone to understand that all four houses want full fibre
