At this stage do not delete any apps or change any passwords.
Can you log onto your email account using the Email button at the top of this page?
Do you get any error messages?
Does your phone email work using the 4/5g mobile signal and your wireless signal from your BT hub.
Have you tried restarting your laptop and if that did not or does not work have you tried turning your BT Hub off for about 30 minutes?
When you turn it back on you should have been issued with a new IP address and connected to a different BTMail server. which may resolve the problem.
