Is two-step authentication now mandatory? No option to switch it off.

[DISRUPTED]

So I guess you didn't find anything via google either then?

[yorkley]

Whilst it won't allow you to deactivate this it also does not allow you to change the mobile number.  The is nothing showing in my account!  Is this a known issue?

[Kimberlin]

@DISRUPTED  Actually, I did, but I wasn't aware that I was somehow responsible for looking up information specifically for you. I'm just a busy body forum geek with not much else to do. You can literally find that information straight away just by typing Allison Kirby CEO BT email address in a search engine. There's even a Facebook page that someone posted on.

[gg30340]

---

@DISRUPTEDwrote:

So I guess you didn't find anything via google either then?

---

It is easily found. Search on BT CEO email address!

[gg30340]

@yorkley 

Is your BTMail email account and MyBT the ones that you set up when you started your own BT  Broadband account and are you the BT account holder or was it set up on another person's BT Broadband account and it was given to you to use?

See link about 2FA and how to change the details of where you get the PIN sent to and be sure to read paragraph 2.

Two-factor authentication (2FA) | Security | BT Help

[yorkley]

I went to the My details page and there is nothing about two factor authorisation.  It wants me to confirm other items such as email, recovery number and wants my password, but on saving it does nothing.  Tried this on a mobile phone last week and exactly the same thing happened.  I have now wasted two hours on this and have followed the help information.  My next plan is to give up and wonder why us consumers have to put up with such back service.  Please don't advise to report this, as I will be in a queue for ages and probably get nowhere.  They don't even have an email or chat bot reporting service.  Nothing against you guys responding to these issues, it's just the way big business operates today.

[Leanne_T]

Hi there @yorkley 

You would need to get in touch to get this looked into. Our Contact us page, has an option to message us to see if this can be sorted for you. 

Leanne.

[gg30340]

---

@yorkleywrote:

I went to the My details page and there is nothing about two factor authorisation.  It wants me to confirm other items such as email, recovery number and wants my password, but on saving it does nothing. 

---

Once you have gone through confirming your details you then click on Your Details then Personal Details which will bring up your profile. Scroll down to the page until come to the Two Factor Authentication section then click on the blue link "edit two factor authentication settings" and complete the section that you want to change then click "send passcode".

[yorkley]

The page you talk about is demanding that I verify information.  I have to choose an email, add a mobile and then add password.

On saving it does absolutely nothing and has not worked for over a week.

Please see picturesceeenshot

[gg30340]

It does not change anything it just adds the recovery details should you or BT need to use them to get back into your MyBT and BTMail if there is a problem.

Once you have done that you then follow my previous post about going into "Your Profile".