If you think things can't get any worse, they can.
Passcodes are not 're-sent', instead new ones are generated and sent, which arrive (or not) at random and are unidentifiable resulting in multiple "wrong passcode" entered errors leading to "You've requested too many passcodes in a short time. You can try again after 20 minutes." This doesn't affect just the email account that one was trying to access but ALL accounts. Access to BT Webmail is TOTALLY suspended for the period. This only takes something like 3 or 4 'wrong' entries.
Why to BT think that people have time to hang around, time to waste, nothing else to do? This is abysmal customer treatment.
Recent example: Just now I've had a case where no first passcode arrives, requesting a 're-send' seems to forward the missing one, rather than the newly generated one (because it fails as 'wrong'). Knowing that there is an issue, one waits... Waiting for the second one to arrive results in nothing, so one has to request yet another 're-send'... What's received in response again proves to be 'wrong' and no further passcodes arrive, so one has to request yet another 're-send'... and ad infinitum. In such case, TOTAL failure is guanteed.
