Locked out of email

[kchallis]

I have been locked out of my BT email as it claims too many incorrect password attempts, however I have not incorrectly entered my password.  Is there any way to determine if someone has been trying to access my email and if so who can I report this to.

Many thanks

[licquorice]

Probably somebody with a similar email address to yours and mistyping it but entering their password. Nothing you can do about it.

[Leanne_T]

Hi there @kchallis 

Thanks for coming to the community. 

If you give us a call, the team can take a look at your email account to see if they can see why this may have happened and help you further 🙂

Thanks. 

Leanne.