Missing emails

[LisaLewis]

I am trying to sign up for an account with an on-line games company and they have emailed me three times to confirm my account and nothing has come through . I'm still getting other other emails, so why not these ones? They aren't in spam or junk. There doesn't seem to be a block on the emails coming through. Any suggestions why not?

[gg30340]

If you know or can get the email address that the company is using you should try adding it to your "Safe Senders" list in the BTMail settings.