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Andijbellinger
Beginner

on ‎02-02-2026 13h26

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Message 1 of 2

Moving to EE under a different account name

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Can anyone help me with a question please?

 

Work for Openreach.

Im changing over to EE from BT.  Now as I understand it you can keep your existing BT email address.  However I am also changing over the account name.   It was regestered to my wife and linked to my staff discount but will now be under my name with EE. 

What I would like to know if this means it will change to the base webmail access or can I link it and still keep email Standard, otherwise it looks like I will have to pay extra to keep it?

Thanks

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gg30340
Distinguished Sage
Distinguished Sage

on ‎02-02-2026 14h13

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Message 2 of 2

Re: Moving to EE under a different account name

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You will need to check with BT/EE to see what will happen but I suspect that if the BT Broadband account holder is changing then effectively it is a new broadband account and the "old" BT Broadband account's email accounts will be downgraded to BTMail Basic which can only be used with a web browser.

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