Outlook connection to BT Mail

[licquorice]

You haven't answered the question posed in message 8 of the thread.

[Aiddar]

Oops - apologies.

I am a BT Broadband customer. The email account type is "Standard" (sort of a "grand-fathered" premium account I guess)

Cheers

Paul

[licquorice]

You can try forcing a change of IP address which might then result in you connecting to a different server in the farm. Disconnect your hub from line for about half an hour to trigger the change of IP address.

[Aiddar · Accepted solution]

Hi all - found the problem. 

I have (had!!) Norton 360 running.  Turning it off seemed to do nothing, so I completely uninstalled it - suddenly my email flashed into life!

As such, issue was on my side, I can only think that Norton really did not like the port being used, or perhaps the connection through to IMAP? Anyway - it is now resolved, and thank you all for the help!

Cheers

Paul