I have BT Halo 3 Broadband package including E-mail, landline and two mobiles.
My mobile contract is no longer available and I am expecting it to be terminated at a yet unspecified date. I cannot change to EE mobile as they do not include 'roam like home' in basic subscription. How much notice of termination of my current BT mobile contract can I expect?
I am anxious about what happens to my BT E-mail service when my broadband contract expires at the end of this year. I found it very stressful 11 years ago to change from a yahoo address when BT internet E-mail started. I'm too old now (80) to go through this again. If I change (a.k.a. upgrade') to EE Halo 3 will I still be able to use my @btinternet.com address, and would my previous E-mails still be accessible? This is too important a matter to rely on the telephoned word of an overenthusiastic salesperson.
I would have expected to find this covered in your F-AQs but I find:
"If I get broadband from BT, can I link my existing BT email address to my new broadband account?
- Yes, you'll be able to link it to your new broadband account [with whom?]. You can only do this once your broadband has been set up and activated.
- We'll send you confirmation of your broadband activation, and once you get this you can follow the advice to Move an email address (mailbox)."
I am autistic and find it hard to read this unambiguously. Does the mean 'Yes' or 'No'?
Confused senior citizen
