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Riadh
Beginner

on ‎09-08-2025 20h08

1,126 Views
Message 1 of 3

Re: Cannot access btinternet.com/email on my laptop but have access to mail on iPhone

My BT email started playing up yesterday with no access on my iPhone, iPad or laptop. It was resolved through a change of password yesterday but it stopped agin today. Upon speaking to a BT email agent I was told that the service no longer supported 3rd party software. It is only compatible with BT Mail App. And was told that If I wanted to carry on using Apple of Microsoft systems I had to upgrade my email to Premium and pay £7.50 a month. I

This is unacceptable and underhand in my view.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎09-08-2025 20h35

1,120 Views
Message 2 of 3

Re: Cannot access btinternet.com/email on my laptop but have access to mail on iPhone

Ae you currently a BT broadband customer?



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gg30340
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Distinguished Sage

‎09-08-2025 20h52 - edited ‎09-08-2025 20h54

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Message 3 of 3

Re: Cannot access btinternet.com/email on my laptop but have access to mail on iPhone

What you were told by the BT Customer Service rep was not correct if you are a BT Broadband customer.

If you are no longer a BT Broadband customer or a BT Premium email account holder your BTMail email account may have been downgraded to a BTMail Basic account which can not be used with an email client or an email app such as those on mobile devices. It can only be used with a web browser.

See link

https://www.bt.com/help/email/bt-email-products

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