Outlook 365 (new Outlook) no longer working with BT Mail

[Chrisyapp]

Hi, my wife’s email receives but won’t send for over a week. Works on web but not on pc or iPad client. Mine carried on working on pc iPad for. 2 days but not in same position. I can send or receive via web but no Clint. Must be at by end

[gg30340 · Accepted solution]

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products