Reset BTConnect.com password

[CarolS99]

Hi there

can anyone help please - I need to change my btconnect.com email password.

I am logged into my email on my phone via the outlook and there doesn’t seem to be any options in settings etc to change my password.

When I try to login via a browser - google / chrome etc - I can’t because I don’t know the password. If I try to reset the password it says my administrator hasn’t set the account up to allow me to do the password reset and I don’t have an administrator to contact.

I have tried to do a chat with bt and an agent tried to help but we couldn’t change the password, this was on 30/7/25 and he said he had to refer it to the IT Team and he would raise a ticket - I’ve not heard anything since.

I am concerned that my account is compromised and really would like to change the password and don’t want to use the log all devices out option until I either know my password or am able to reset it.

Help you be very much appreciated 

thanks 

[imjolly]

are you a BT business user as btconnect email is associated with bt business?  if so then you need to post here as this forum is for residential customers

https://business.forums.bt.com/

[CarolS99]

The email address was set up originally when we had a business account but we don’t have it anymore and our account manager said we could retain our email addresses. Would that make me a business or residential user?

[licquorice]

BT.connect addresses aren't available to residential customers.

The account manager gave you wrong information.