SMTP server not working.

[drifter]

Thank you - I will give that a go later and let you know if I have been succesful. 

[brettjhonson]

Double-check the SMTP configuration (server, port, and encryption) and make sure they match the settings provided by your email provider or get SMTP server from best SMTP service providers like SMTPget, SendGrid, iDealSMTP, and more.

[jtennet]

Hi there,

You are correct in your suggestion of what to check but, having been an it engineer for more years than I care to remember I did all those things. My case is somewhat different in that the SMTP server is intermittent. Whether on my Mac Pro, My wife's Windows 11 laptop, my Wndows 11 PC or my iPhone 16 Pro. I will be unable to sent an email with the SMTP server requests the password. It than fixes itself some hours later.

Why do I pay £7.50 a month for a non-premium email service? I had been with BT since the turn of the century but no more - unfortunately I need the email addresses.

[gg30340]

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@jtennet wrote:

Why do I pay £7.50 a month for a non-premium email service? I had been with BT since the turn of the century but no more - unfortunately I need the email addresses.

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In case you are not aware. There is nothing premium about BT Premium email other than its price. It is exactly the same as the BTMail standard email account that is free if you were a BTBroadband customer prior to October 2022.

If you have left BT Broadband, you can retain your email addresses/ account for free. It will be "downgraded" to a BTMail Basic account. This can only be accessed using a web browser and can not be used with an email client/app.

At present you may find that if you are using BTMail Basic you can forward your BT emails to another email account such as gmail and you will be able to use that gmail account on an email client/app and access your BTMail Basic forwarded emails that way. 

Be aware that the forwarding facility could be removed at any time by BT but given that some people have been forwarding their emails since 2022 I suspect that it will not be removed any time soon. More likely that BT in line with other ISPs will stop offering an email service to its current users at some point in the future. 

See link

https://www.bt.com/help/email/bt-email-products

[jtennet]

@gg30340 And? I pay for so called premium email. The SMTP server fails regularly - probably 3 or 4 times a week. If I cannot send a message I have several other accounts I can use but that is not the point. The point is that I cannot rely on BT Mail to always be available. I can always receive mail so the POP or SMTP servers always work. This is why I say why do I pay £7.50 every month for a lousy service.

I cannot contact email support for help as they say that if webmail works, there is no problem. NOT support ay all.