SMTP slow after changing Broadband speed/provider

[David_W102]

Yes - I'm having real problems here with my new 900mbps service and sending (SMTP) bt emails - Did anybody see a way out of this. 

[Mod edit: updated title]

[Peter_W]

Good morning @David_W102.

Just to double check, which client are you normally using to send, and do you get the same issues if you try BT Webmail?

Also is your 900 Mbps service on BT, EE, Plusnet, or another ISP?

Peter

[David_W102]

Hi Peter...

So in answer to your questions:

Which client are you normally using to send: I normally use Thunderbird, But have also tried Outlook 2024. Both appear to be either not working or as I have noticed today , working but very slow to process a sent message.

Do you get the same issues if you try BT Webmail? : No - If I use a web based app I don't see a problem, messages get sent fine.

Also is your 900 Mbps service on BT, EE, Plusnet, or another ISP? I was using TalkTalk (FTTC) until recently. With them emails were sending fine. I have noticed the issue now I have moved to Full fibre with Toob.com. But this could just be a coincidence as overall I have found the Toob service to be working well re general web based working.

Thanks

David

[licquorice]

I suspect Toob IP address pool is the problem here, there are other posts from Toob customers having mail problems.

[David_W102]

Yes, I'm of the opinion that it must be something with Toob..

[Peter_W]

Thanks @David_W102.

Whilst there's a fair chance it could be something at our end, I've still flagged this with our team so we can double check everything at our end too.

If I require any further details or get any updates I'll be sure to let you know, too!

Peter

[David_W102]

Thanks for that - Toob have closed the tickets I had open re this issue. But emails are still processing very slowly. Would appreciate any further checks BT server-wise ??

[David_W102]

Hi - I'm not currently with BT Fibre but am with a co called Toob. I do have a premium email account with BT though.

For a while I was with TalkTalk (FTTC) which worked fine with my BT email service. So recently I moved to Toob for their Full Fibre service which works great but I have noticed that emails sent (SMTP) are taking a while to process and send. Receiving emails is fine. I haven't changed any of the settings on my email client (Thunderbird, but have also tried Outlook). 

Tests using a web based client are fine with emails sending immediatly. I have also removed the Toob router and fibre connection and used a mobile phone hotspot which again was fine with emails being sent immediatly. 

Wonder whether anybdy has come across this weirdness...

[licquorice]

Obviously a problem with Toob's IP address pool.

[David_W102]

Thanks, I did try doing some checks , openssl s_client, which appeared to indicate everything was OK.