@infobleepwrote:
Some booking confirmation e-mails from Odeon Cinema chain have been going into my spam folder.
So recently I marked two as not spam and added the e-mail address to my safe sender list.
Today I went into the BT e-mail app and a booking confirmation e-mail was in the spam folder. When I clicked on not spam and mark as safe sender, I was told they are already on the safe sender list.
If they are already on thr safe sender list why is the e-mail going in to my spam folder?
Another e-mail from Odeon confirming s food order, did not go into the spam folder, just the cinema ticket booking.
I have no filter set up to send it there.
Cheers
I actually have the same question because I’ve experienced something very similar with emails from senders that are definitely legitimate. It’s really confusing when you’ve already marked the address as “not spam” and added it to the safe sender list, yet the messages still end up in the spam folder. In my case, some emails from the same company come through fine, while others usually specific types like confirmations get flagged. That makes it even more frustrating because it shows the domain itself isn’t completely blocked, so it’s hard to understand what’s triggering the filter.
I’m starting to wonder if it’s something to do with how different types of emails are sent, like maybe booking confirmations are sent from a slightly different server or with different authentication settings compared to food order confirmations. Even though they appear to come from the same brand, the backend sending configuration might differ. I’d really appreciate if someone could explain why this happens despite being on the safe sender list, because it doesn’t seem logical from a user point of view and it makes you worry about missing important emails.
