Some booking confirmation e-mails from Odeon Cinema chain have been going into my spam folder.
So recently I marked two as not spam and added the e-mail address to my safe sender list.
Today I went into the BT e-mail app and a booking confirmation e-mail was in the spam folder. When I clicked on not spam and mark as safe sender, I was told they are already on the safe sender list.
If they are already on thr safe sender list why is the e-mail going in to my spam folder?
Another e-mail from Odeon confirming s food order, did not go into the spam folder, just the cinema ticket booking.
I have no filter set up to send it there.
Cheers
