Some emails not sending and some not being received

[Bleimail]

I recently switched to EE broadband but BT email continues.

Most of my outgoing and incoming emails are being sent and received BUT I find that some outgoing emails are not going to the recipient, although showing in my "sent" box and I am not getting any failure message.  Likewise, some friends have repeatedly sent me messages which they think are "sent" but don't reach me.   A test email to my own BT internet address did not arrive, likewise ones sent between myself and my wife's BT internet address. This is infuriating as it leaves me uncertain which of my email are actually sending and what incoming email I am missing, unbeknown to the sender.   Help!

[Peter_W]

Hey there @Bleimail.

Welcome to the BT Community!

Just to be sure first of all, how do you usually access your emails for sending and receiving?

Do you use the dedicated BT Webmail page, or are you signed in through a separate client?
Peter

[Bleimail · Accepted solution]

I have now resolved this by using the BT helpline number and speaking to one of the email experts on there.

The issue was because of my own error.  A scam email came in from an authentic BT email address and, instead of just blocking the sender and reporting as spam, I blocked the domain.  Not realising I was blocking ALL BT internet emails, including my own, hahaha!  

[Bleimail]

See my main reply. The issue was unrelated to how I access emails. I had mistakenly blocked the BT internet domain!

[Michael_D]

Thanks for the update @Bleimail. I'm glad to hear that it has been sorted with our email team.

Take care and have a great day.

Michael