Good Afternoon,
I am having major trouble adding a BT Mail Premium Account to Outlook Classic & Outlook New.
BT Support have advised that an App password is no longer relevant to the issue & that the issue is likely related to Outlook.
I Have however used the server settings provided by BT Articles and it continues to fail to connect.
IMAP settings
Incoming Mail Server: mail.btinternet.com
Port: 993, this should be automatically populated by selecting the SSL encryption
SSL Encryption: Enabled but not STARTTLS
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet or btopenworld password
Root folder/path:
Folder separator: . (full stop)
Please do not enable secure password authentication (SPA). It's not needed when you use SSL encryption and will not work.
Most clients will automatically set up the following folders. If not you may wish to do so:
- Trash or Deleted
- Spam or Junk
- Sent Items
- Drafts
POP3 settings
Incoming Mail Server: mail.btinternet.com
Port: 995, this should be automatically populated by selecting the SSL encryption
SSL Encryption: Enabled but not STARTTLS
Username: your email address including the @btinternet.com or @btopenworld.com part
Password: your btinternet or btopenworld password
POP from folder: by default, POP will pull emails from your inbox
SMTP settings
Outgoing Mail Server: mail.btinternet.com
Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check)
SSL Encryption: Enabled (but not STARTTLS)
Authentication: PLAIN
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet or btopenworld password
Any assistance or advice would be greatly appreciated.
Thank you.
