Unable to Manage Email Addresses

[donali]

Hi.  I have recently returned to BT and I am unable to manage my email addresses.  I can access my email but cannot add or remove a new email address.  I have tried logging on to MY BT  using different browsers and in incognito mode but get the same result.  I get to the page which states ' Warning, Sorry, because of a technical error we're not able to continue at the moment. Please try again later.  

Can you please help or advise?

Many thanks

Don

[gg30340]

Are you using the same BTID that you set up the email accounts with?

Have you associated the email accounts to your "new" BT Broadband account?

Can I move my BT Email address to another account? | BT Help

[donali]

Hi.  I received a reply from BT who said they would associate my email address with my new broadband account in the next 48 hrs. 

Thanks for replying and I'll let you know.

@gg30340 

[donali]

Hi @gg30340 ,  I still dont have any link to manage email in My BT.  Can you help?

For information, I am using the same BTID I have always had which is my main email address.  

Many thanks

Don

[gg30340]

In your MyBT check that you do not have two account numbers by clicking on the account number at the top right hand side.

[donali]

HI @gg30340 .  There are 3 options under account.  

1.  My new account:  Account No: GBXXXXXXXX  

2.  Email premium account when I was using another broadband provider:  Account No: GBXXXXXXXX (Inactive)  

3.  Another Account:  (Inactive)Account 2  

Regards

Don

[gg30340 · Accepted solution]

Presumably you are looking at the new account?

If you are and there is still no "Email, Manage" section you will need to call BT yet again and ask to speak to the email team. It should be a relatively easy fix to have your present email accounts associated to your new broadband account and have the section show in your MyBT.

If it still does not happen you should raise a formal complaint or consider complaining via email to the BT CEO whose address you will find with a simple Internet search. That will get to her Executive Complaints Team who should be able to take the correct action.