I suspect that it is connected to you not being a BT Broadband customer and the outage that took place.
When you are no longer a BT Broadband customer the email account gets downgraded to a BTMail Basic account which can only be used on webmail.
This normally happens when a person leaves BT but there have been cases reported on the forum that a leavers email account was not downgraded, that is until they changed their password or they deleted the email account and tried to set it up again either on the same device or onto a new device all of which seemed to trigger the downgrade.
There have also been reports that it just randomly happened at a much later time after the person left BT.
When an email account is downgraded the account holder can still "manage" it through their MyBT albeit the MyBT account is basically only a holding account so that the email is "accounted" for. It is not a billing account.
Do you have a MyBT account and is the email account still showing there and is it showing account type as "standard"?
In any event I doubt that there is anything you or I or other forum users will be able to fix the problem so you will need to call BT 0330.1234.150 and ask to speak to the BTMail email team and hopefully they should be able to resolve it.
Please keep the tread updated with how you get on and what the solution is should they manage to fix it.
