Xbox Game Pass Ultimate on BT Broadband

[Brettpenzer123]

Nope. This is what I see...

[Kevster21]

I'm like quite a few on here where the partner content section does not show up. If I try and add the paid GPU it says log in and add it when I'm already logged in, I click the link and it does nothing other than take me to myBT with no option to even purchase it. Extremely stressful to try and claim a free offer!!!"

Please does anyone know of a way of fixing this without multiple calls to support?

[Kevster21]

Update

2 Hour call to support and still no resolution.

Passed onto another team now, but not looking hopeful 😕 

[DavidM]

Hi @Kevster21 and welcome to our community.

I'm sorry there's been problems getting the Xbox Game Pass. Hopefully the back end team can get this sorted but if there are any problems please get in touch. I've dropped you a private message in case you need to.

Cheers

David

[Kevster21]

Hi @DavidM 

And thank you for the offer of assistance.

With any luck this issue can be resolved 🙂

[Brettpenzer123]

Any chance of myself getting some help. I spent 45 minutes on Friday to get through to then be transferred to the value team for them to put the phone down. What a waste of an hour waiting...

I've tried twice now to get this game pass issue sorted but seems like no one has a clue what I'm on about.

[DavidM]

Thanks for taking my call Kevin. As discussed I'll get this looked into and will be in touch.

Cheers

David

[NeilO]

Hi @Brettpenzer123 I've sent you a private message so you can send over your details and we'll be happy to help.

Thanks

Neil

[Kevster21]

No need to thank me. Thank you, thanks for the call and trying to help me resolve this. Really appreciated 🙏

[Kevster21]

Update 2

Logged on today just to check and the partner content section was now showing 👌. I have now linked my Microsoft account and everything seems to be golden.

Not 100% sure if it was the extremely helpful mods here or the BT offline team that managed to sort it.

@DavidM  Thank you so much for all the help.