Xbox Game Pass Ultimate on BT Broadband

[dmae]

@SeanD @MandyF 

Sorry for tagging you but I tried calling BT and no one was able to help me?

Any ideas? Thanks

[RobbieMac]

Hi @dmae 

Thank you for posting back.

I'm sorry that you're receiving a message saying you aren't eligible for the offer.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[JohnC2]

Hi @dmae, I can see you've already been offered help by Robbie so one of the team will be in touch to help you with this.

In the meantime would you try clearing your cookies and cache, and also try to claim it using a different internet browser and see if that helps?

cheers

John

[Graywolf2006]

I've just had BT broadband installed but when I log in to My BT it only shows an old account number   in the product page. The account is liked (it's showing I have 3 accounts linked) but I'm unable to switch to the new account as there is no drop down to select it. I cannot active my xbox pass

[DavidM]

Hi @Graywolf2006 and welcome to our community.

Sorry you're having a few problems activating your pass. I can help. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David

[RidleyDeckard]

Hi there,

I have the same problem as a lot of people. I already have Game Pass ultimate subscription running until 2nd March 2023. I activated the offer on 18th March 2022, and my subscription should have been extended by 12 months to 2nd March 2024, instead, I only have 1 free year and charges begin on the 18th March 2023. 

Would one of the mods be able to point me in the right direction?

[NeilO]

Hi @RidleyDeckard welcome to the community and thanks for posting. The passes should stack, have you checked the pass status in your Xbox account?

Thanks

Neil

[RidleyDeckard]

@NeilO The Microsoft website just states that my account it managed by BT

[NeilO]

@RidleyDeckard I believe that once the Xbox subscription from BT has expired your Microsoft subscription will kick back in. I'll be happy to get that checked for you and I'll send you a private message in a moment so you can send me your details.

Thanks

Neil

[weboworld]

@NeilO can you also post the findings for @RidleyDeckard  request in here too which would answer my exact same question.

A confirmation really that our Xbox All Access subscription will resume and stack 6 months Game Pass Ultimate that we already pay for on a monthly direct debt after your BT game pass offer has been used and that we won’t loose any all access months that we have to pay for? 

Regards