I know that this is an emotive subject, which has certainly frustrated and angered me, but I hope the following will help to clarify matters.
I was awarded a six month pass.
I entered the pass details into the game pass subscription dialogue box on my Microsoft account.
My Microsoft game pass subscription account showed that the subscription was now manged by BT.
MY BT account showed that I had seven months of game pass with an auto renewal of £10 pm at the end of this period if not cancelled.
- NOTE: Six of the seven months were from my existing one year subscription with Microsoft, so BT took over this subscription and added one month. -
I immediately cancelled my BT subscription to prevent auto renewal and billing.
I contacted Microsoft Support who confirmed that BT had now taken control of the subscription.
I contacted BT, via the complaints procedure and was advised that BT are aware of the issue and are looking into it, in the meantime I should cancelled the auto renewal (already done) and monitored the situation, as the end date,currently showing as July,should be December and this should be honoured.
Personally I will be reverting back to MS once the BT subscription has ended, as there are always pass deals available, that I can manage and that remain under my control.
