DavidSC
Contributor
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Message 1 of 4

18185 and VOIP

We are about to be migrated from copper wire to VOIP via our Smart hub2.  Will I still be able to make use of the 18185 network service to make cheap transatlantic calls on this new platform?  

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NigelB72
Recognised Expert
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Message 2 of 4

Re: 18185 and VOIP

It should function in exactly the same way as before. Rather than paying a reduced fee, have you considered making international calls via WhatsApp through WiFi because it'd be totally free then...

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DavidSC
Contributor
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Message 3 of 4

Re: 18185 and VOIP

Thanks for your reply, Nigel.  Yes, we do use WhatsApp and other methods, but this is to a landline in the USA to my very aged mother-in-law who can still use her phone quite well but is less confident with these newer ways of communicating.  I'm reassured by your reply, and let's hope everything carries on as before.  

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DavidSC
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Message 4 of 4

Re: 18185 and VOIP

It's not good news on this one.  Here is my reply from 18185:

"Unfortunately BT blocks the use of Carriers selection codes like ours when using DV (Digital Voice). If you would like more information here, please contact BT (0800800150)

Alternatively, you can use our special access numbers.

The special access numbers and the corresponding rates can be found on our website under 'Mobile Rates'."

Any other suggestions would be welcome.

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