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rherring
Aspiring Contributor
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Message 1 of 7

Alternative to 61998

https://bt.com/DVequipment tells me I need to text 61998 to order a new digital voice handset, with no alternative method provided.

But my mobile network operator doesn't support SMS shortcodes. Is there an alternative "long"  number I can text?

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Les-Gibson
Recognised Expert
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Message 2 of 7

Re: Alternative to 61998

0800 800 150


       
                                                     If the Smart Hub 2 is BT's best hub yet then what does that say about its predecessors ?
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licquorice
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Message 3 of 7

Re: Alternative to 61998


@rherring wrote:

https://bt.com/DVequipment tells me I need to text 61998 to order a new digital voice handset, with no alternative method provided.

But my mobile network operator doesn't support SMS shortcodes. Is there an alternative "long"  number I can text?


I can't see how this works unless you have a BT Mobile, there is nothing to associate your details to the text.

rherring
Aspiring Contributor
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Message 4 of 7

Re: Alternative to 61998

>0800 800 150

Thanks, but spending an hour on hold is an unappealing alternative to sending a quick SMS.

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Les-Gibson
Recognised Expert
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Message 5 of 7

Re: Alternative to 61998


@rherringwrote:

>0800 800 150

Thanks, but spending an hour on hold is an unappealing alternative to sending a quick SMS.


See message 3 


       
                                                     If the Smart Hub 2 is BT's best hub yet then what does that say about its predecessors ?
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pompey1898
Recognised Expert
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Message 6 of 7

Re: Alternative to 61998


@rherringwrote:

>0800 800 150

Thanks, but spending an hour on hold is an unappealing alternative to sending a quick SMS.


 I have rung 150 twicw recently and it has been answered very promptly so I can't understand what you mean by an hour.

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rherring
Aspiring Contributor
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Message 7 of 7

Re: Alternative to 61998

I mean I  was on hold for nearly an hour last time I called, though to be fair that was to the FTTP 0800 number not 150, and I may have been unlucky.

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