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pompey1898
Recognised Expert
960 Views
Message 11 of 27

Re: BT Call Protect- Recently Received Calls not in date order

Hi @paulo1955,

 

If I hover over the number of calls a balloon pops up saying "This is the number of calls sent to your junk mail in the last 30 days".

 

I can't copy & paste it, or take a snip, because as soon as I move the cursor away the balloon disappears.

 

Does this not happen for you ?

RobbieMac
Moderator
Moderator
947 Views
Message 12 of 27

Re: BT Call Protect- Recently Received Calls not in date order

Hi guys,

 

I've received word back from my colleague and they're looking for some examples to take a closer look at this.

 

Are you guys still having this issue? If so, can you send me over your details and I'll pass them on for investigation?  I've made our contact link available for everyone on this thread.  

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

@pompey1898  I'll ask the question also about the "Calls sent to junk mail in last 30 days" when I have gathered all the examples.

 

Cheers,

 

Robbie

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paulo1955
Aspiring Contributor
928 Views
Message 13 of 27

Re: BT Call Protect- Recently Received Calls not in date order

Hi @pompey1898

 

Re the 30 days...

 

Well b*gger me you're right !  Who Knew - not me obviously...!

 

Meanwhile, I'll try to save my received-calls list somehow(?) and pass it on to @RobbieMac

 

FYI - recently upgraded to Infinity ( slots in the cabinet became available ), but was getting **bleep** speeds. BT sent out an engineer today, who eventually swapped the HH6 for a HH5 and Bingo - DL jumped from under 25Mb to over 40Mb; all those complaints about the Hub6 seem to be justified...and I'll fight it if they try to charge me...

 

 

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pompey1898
Recognised Expert
910 Views
Message 14 of 27

Re: BT Call Protect- Recently Received Calls not in date order

Hi @RobbieMac,

 

I had to copy & paste your message as the Quote button has not worked for a few days now.

 

The recieved calls list now appears to be in chronological order.  I say appears because all 20 are in the last seven days and are in day order, although the date is not shown.

 

Do you still want me to send you the completed form ?

 

 

Hi guys,

 

I've received word back from my colleague and they're looking for some examples to take a closer look at this.

 

Are you guys still having this issue? If so, can you send me over your details and I'll pass them on for investigation?  I've made our contact link available for everyone on this thread.  

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

@pompey1898  I'll ask the question also about the "Calls sent to junk mail in last 30 days" when I have gathered all the examples.

 

Cheers,

 

Robbie

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906 Views
Message 15 of 27

Re: BT Call Protect- Recently Received Calls not in date order

@paulo1955, @pompey1898,

 

Yes, never noticed that before. Well spotted pompey!

However, the numbers don't add up.

I check mine at least every other day, and it's easy to see when a new junk call has been diverted to 1572, as the count increases.

 

By junk, I mean junk, as have no other filters applied other than Blacklisted numbers, and VIP callers.

Some junk is filtered by BT Call Protect at their end, as it's not specifically blacklisted.

 

 

 

 

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897 Views
Message 16 of 27

Re: BT Call Protect- Recently Received Calls not in date order

Not the tidiest of snips, but here's a clip.Clip

Use the "Print Screen" button on your pc, and paste into MS Paint.

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pompey1898
Recognised Expert
884 Views
Message 17 of 27

Re: BT Call Protect- Recently Received Calls not in date order

Hi @Ribblelancs,

 

Well done for coming up with a way of posting the disappearing balloon.

For years I have used the "snipping tool" instrad of print screen.

May give your method a try

 

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pompey1898
Recognised Expert
872 Views
Message 18 of 27

Re: BT Call Protect- Recently Received Calls not in date order

Hi @Ribblelancs & @RobbieMac,

 

I'm using @Ribblelancs idea but skipping using paint.

 

CALL PROTECT.jpg

 

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paulo1955
Aspiring Contributor
849 Views
Message 19 of 27

Re: BT Call Protect- Recently Received Calls not in date order

Hi All

 

@pompey1898@RobbieMac@Carefree@Ribblelancs

 

The list appeared to go a bit skewiff around the end of January - seems OK since then, but now no dates as you say.

I've attempted to send mine across - apologies for messy format if I succeeded.

 

Anyway, should really be out clubbing on a Friday night hahaha...

 

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NeilO
Moderator
Moderator
760 Views
Message 20 of 27

Re: BT Call Protect- Recently Received Calls not in date order

@paulo1955 Thanks for sending in your details we've passed these over to the call protect team to get this looked into.  

 

@pompey1898 if you're still having issues with the recent calls list can you fill in the contact the mods link that @RobbieMac has mentioned and we'll be happy to help.

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