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pompey1898
Recognised Expert
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Message 21 of 27

Re: BT Call Protect- Recently Received Calls not in date order

Hi @NeilO,

 

My received calls have appeared to be day order but the date is still not displayed, see below :-

LAST 20 CALLS.JPG

 

What about the number of calls snt to junk voicemail ?  Are they total since Call Protect was activated or in the last 30 days as per the balloon ?

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NeilO
Moderator
Moderator
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Message 22 of 27

Re: BT Call Protect- Recently Received Calls not in date order

@pompey1898 Thanks for getting back to me, sure send over your account details and we'll get some clarification on whats happening as the call protect team would like to see a few examples to help with their investigations. 

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Message 23 of 27

Re: BT Call Protect- Recently Received Calls not in date order

@NeilO@pompey1898.

 

A possible cause of confusion.

 

Here's a listing of calls within the past week: some have been deleted from the listing, but it doesn't alter the day / date info.

 

It appears that calls for the past 7 days only list as day - not date.

Note that today is 13th Feb, and a call from 6th Feb shows as date.

Yester day Tuesday's call was listed as day.

Prior to that the date is listed.

Not a total disaster, but confusing to those who receive many calls.

 

Calllist.JPG

 

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pompey1898
Recognised Expert
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Message 24 of 27

Re: BT Call Protect- Recently Received Calls not in date order


@NeilO wrote:
128,692

Hi @NeilO,

 

What I get when clicking on "quote" is above.

 

When clicking on your username all I get is a list of your recent posts, viz :-

 

Recent Posts by NeilO

 

 

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paulo1955
Aspiring Contributor
665 Views
Message 25 of 27

Re: BT Call Protect- Recently Received Calls not in date order

@NeilO@RobbieMac@pompey1898@Carefree

 

Hi All

 

Well something seems to be happening - had a look today and it looks as if 'unrecognised' numbers are now being marked with either a + sign ( on my mother's list ) or as null on mine.

Guess we'll wait for any further developments !

 

 

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pompey1898
Recognised Expert
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Message 26 of 27

Re: BT Call Protect- Recently Received Calls not in date order

I have a few "+" & "0", viz :-

 

CProtect.png

Edited by DanielS: Personal numbers removed

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paulo1955
Aspiring Contributor
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Message 27 of 27

Re: BT Call Protect- Recently Received Calls not in date order

Hi @NeilO@RobbieMac@Ribblelancs@pompey1898@Carefree

 

Well the list seems to have 'stabilised' over the last few days, and 'unrecognised' calls are now displaying correctly.

I'd still rather see the day/date column as an actual date, rather than the day name if possible...

 

Regards

 

 

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