We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Many thanks for the update - nice to know people are on the case.
Any info about what BT is doing with the "Report a Scam" set of numbers????
Sorry for the delay in getting back to you and thanks for your continued patience.
I managed to track down someone who could answer the question you have raised in terms of 'What is BT doing with the numbers that are reported through the 'Report a scam' link?
All the data reported through that link is being directed into our Call protect team. This team will then analyse the offending numbers and block these numbers from calling other customers where possible.
On another note, I am pleased to see that the issue with the online portal to manage your call protect setting has been fixed, happy days and thanks to everyone who has contributed on this thread.
Thanks for this Sean, very helpful. Hope the scam numbes get onto the BT Blacklist and help others.
My mother's BT Call Protect has started forgetting the settings again! Now I don't know if the settings are on or off!
It certainly looks as though this fault has returned. As can been seen here the Blackist seettins are now off :-
Further to this issue I have also been receiving "unavailable" calls in recent weeks, which withheld and/or unrecognised should have blocked
I can also confirm that the fault has returned. Maybe the 35 spam calls last week were due to the BT Blacklist being off as I didn't see any personal numbers turn up when the personal blacklist was on!
As you can see from the figures we rely on this service to work!