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CJ-67
Beginner
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Message 1 of 7

BT Digital Voice query

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Hi

My phone line is being moved to Digital Voice in the next few weeks, however I have a HH6/Smart Hub 1.

I was told by support at BT that if I got a Digital Voice adapter that it would work with this hub, however it arrived today and will not pair with the hub.

I don't really want a Smart Hub 2 as 2.4ghz & 5ghz wifi bands can't be separated.

After a online chat with BT just now, I was told that and engineer would need to visit to convert a LAN port to a WAN port on hub and Digital Voice adapter will work. Sounds like a load of nonsense to me as it's connected by WPS pairing , but anyone have any advice on this?

thanks 

 

CJ

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6 REPLIES 6
barnpiece
Expert
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Message 2 of 7

Re: BT Digital Voice query

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The Digital Voice Adaptor pairs with the Smart Hub 2 (by DECT protocol using the WPS button) as do the Essential and Advanced Digital phones.

They will NOT connect with older hubs or by WiFi or Ethernet.

Richard

CJ-67
Beginner
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Message 3 of 7

Re: BT Digital Voice query

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So what BT have told me is nonsense and I have to have a Smart Hub 2?

 

 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: BT Digital Voice query

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Digital Voice can ONLY be used with the SH2

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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: BT Digital Voice query

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Digital voice will only work with SH2 so if you move then you need to use the SH2. The adapter will not pair with SH2 until you have DV activated



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CJ-67
Beginner
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Message 6 of 7

Re: BT Digital Voice query

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OK, thanks for the answers. 

I'm slightly perplexed as I did have a Smart Hub 2 until approx 5 weeks ago when it developed a fault. 

I reported it to BT who then sent me a HH6/Smart Hub 1 instead, knowing that my phone line was being moved to Digital Voice, seems a bit bizarre? 

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NeilO
Moderator
Moderator
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Message 7 of 7

Re: BT Digital Voice query

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Hi @CJ-67 I'm sorry you've been provided with incorrect information. I'll send you a private message so you can get in touch with the Moderation Team and we'll be able to send you a Smart Hub 2 and provide feedback to the person who misinformed you.

Thanks

Neil

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