My phone line is being moved to Digital Voice in the next few weeks, however I have a HH6/Smart Hub 1.
I was told by support at BT that if I got a Digital Voice adapter that it would work with this hub, however it arrived today and will not pair with the hub.
I don't really want a Smart Hub 2 as 2.4ghz & 5ghz wifi bands can't be separated.
After a online chat with BT just now, I was told that and engineer would need to visit to convert a LAN port to a WAN port on hub and Digital Voice adapter will work. Sounds like a load of nonsense to me as it's connected by WPS pairing , but anyone have any advice on this?
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The Digital Voice Adaptor pairs with the Smart Hub 2 (by DECT protocol using the WPS button) as do the Essential and Advanced Digital phones.
They will NOT connect with older hubs or by WiFi or Ethernet.
Digital voice will only work with SH2 so if you move then you need to use the SH2. The adapter will not pair with SH2 until you have DV activated
OK, thanks for the answers.
I'm slightly perplexed as I did have a Smart Hub 2 until approx 5 weeks ago when it developed a fault.
I reported it to BT who then sent me a HH6/Smart Hub 1 instead, knowing that my phone line was being moved to Digital Voice, seems a bit bizarre?
Hi @CJ-67 I'm sorry you've been provided with incorrect information. I'll send you a private message so you can get in touch with the Moderation Team and we'll be able to send you a Smart Hub 2 and provide feedback to the person who misinformed you.