BT Digital Voice with EE Smart Hub Plus not working

[cbrown]

Hi,

I've had BT Full Fibre and Digital Voice working well for several years with the BT Smart Hub 2. However, the automatic 2 week reboot has become increasingly problematic for my use case. I've forced a reboot overnight so the automatic reboot occurs overnight (not always), but it's still an issue.

I cannot use a third party router alone due to Digital Voice, and adding one downstream doesn't prevent the automatic rebooting.

I read online that the EE hubs work on BT connections with Digital Voice. It also appears that these do not perform the automatic reboot. So I purchased a new Smart Hub Plus (SH32B) and paired a new spare digital phone handset to it.

The Internet works fine but Digital Voice doesn't. The (new) handset is correctly paired, but there is no dial tone and instead I get an automated message indicating that Digital Voice is not active but no helpful information as to why.

The Web interface for the Smart Hub Plus shows "Not configured" in the Digital Voice section while "Broadband connection status" is "Connected".

I've left it on for more than 24 hours and rebooting doesn't help either.

After a few days I switched back to the Smart Hub 2 and Digital Voice worked again with the originally paired phone. Then later I switched back to the EE Smart Hub Plus and newly paired phone, no Digital Voice again.

Is it the case that these EE hubs are not fully compatible with BT connections, as there doesn't seem to be any official documentation regarding this?

I'd appreciate any insights you have, or any other ideas as to how to avoid this 2 week reboot while keeping Digital Voice. I'm happy to buy any equipment necessary to acheive this.

Regards

[licquorice]

The 2 week reboot is not universal, I've never experienced it neither have many others.

Not sure whether it is the hub or something else for those that experience it. Might be worth trying a different SH2.

[imjolly]

@cbrown 

I have not read any post on the forum where the '2 week hub reboot' happened with FTTP connections.  All the posts were with adsl/vdsl connections and I had the problem for a short period and it just stopped without any help from me

[cbrown]

@licquorice 

Thanks, I'm aware it's not universal, but I've had the issue since day one (2022).

I have a spare SH2 and I tried it a while back - it still does the rebooting. Which is why I'm now trying EE hubs.

[cbrown]

@imjolly
I've seen plenty of examples of the 2 week reboot occuring with FTTP connections on the SH2. In my case it's always done it since the original install in 2022.

[imjolly]

if you are on FTTP and not fibre to cabinet and copper to home do the lights of the ONT (fibre modem)remain green or do any go red? which ones

[cbrown]

They are always lit green on the ONT.

Power: Green
LOS: Off
PON: Green
LAN: Green