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ReesSteve
Beginner
255 Views
Message 1 of 6

BT Phone App

Hi, when I use the phone app to access call protect I keep getting “sorry cannot get your account details”. I’ve deleted and reinstalled the app but error continues. Any advice?

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5 REPLIES 5
DavidM
Moderator
Moderator
236 Views
Message 2 of 6

Re: BT Phone App

Hi @ReesSteve and welcome to the community.

Sorry you're having problems with the App. Are you seeing any error codes i.e. IPC?

Cheers

David

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ReesSteve
Beginner
235 Views
Message 3 of 6

Re: BT Phone App

Hi, no all I get is a pic of an old switchboard and the message saying that we cannot get your account details at the moment. It’s been like it for about 3 weeks 

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DavidM
Moderator
Moderator
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Message 4 of 6

Re: BT Phone App

Very strange @ReesSteve.

We'll need to take a closer look at this so I've dropped you private message. Can you include some screen shots of what you're seeing?

Cheers

David

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Les-Gibson
Aspiring Expert
198 Views
Message 5 of 6

Re: BT Phone App

@DavidM 

There are a number of what I suspect are legacy help pages on the BT website that all lead to the same picture with a 404 error code.

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
JohnC2
Moderator
Moderator
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Message 6 of 6

Re: BT Phone App

Hi @Les-Gibson thanks for highlighting this. We are currently in the process of updating our help section on bt.com to remove or update out of date information.

cheers

John