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jossmer
Aspiring Contributor
1,244 Views
Message 1 of 11

BT call protect and BT scam calls not being blocked from 01303 891467

Despite my efforts to repeatedly block these BT scam calls, they are still getting through. Same time every day twice or more a day. Displayed number is always the same 01303 891467

Sort it out BT

 
 
Joss
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10 REPLIES 10
pompey1898
Recognised Expert
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Message 2 of 11

Re: BT call protect and BT scam calls not being blocked from 01303 891467


@jossmerwrote:

Despite my efforts to repeatedly block these BT scam calls, they are still getting through. Same time every day twice or more a day. Displayed number is always the same 01303 891467

Sort it out BT - How ?

 
 

 

jossmer
Aspiring Contributor
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Message 3 of 11

Re: BT call protect and BT scam calls not being blocked from 01303 891467

Get Fred Dinenage in.

Joss
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jossmer
Aspiring Contributor
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Message 4 of 11

Re: BT call protect and BT scam calls not being blocked from 01303 891467

I would not be asking the question if I knew how, now would I.

Joss
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parthabus
Aspiring Contributor
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Message 5 of 11

Re: BT call protect and BT scam calls not being blocked from 01303 891467

Hi Sorry for the inconvenience about the issue about unblocking the number through BT Call Protect. If I am understanding the issue correctly then there can be two reasons =

1. It is a Virtual Number which can not be blocked with any application. A Virtual number is a telephone number without a directly associated telephone line.

2. It can be a generated number created with certain applications - eg - Magic Jack.

These numbers are not possible to block.

 

jossmer
Aspiring Contributor
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Message 6 of 11

Re: BT call protect and BT scam calls not being blocked from 01303 891467

Thanks for the explainer parthabus.
Joss
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Andy_N
Distinguished Guru
1,121 Views
Message 7 of 11

Re: BT call protect and BT scam calls not being blocked from 01303 891467


@parthabuswrote:

Hi Sorry for the inconvenience about the issue about unblocking the number through BT Call Protect. If I am understanding the issue correctly then there can be two reasons =

1. It is a Virtual Number which can not be blocked with any application. A Virtual number is a telephone number without a directly associated telephone line.

2. It can be a generated number created with certain applications - eg - Magic Jack.

These numbers are not possible to block.

 


Hi.

What you have said is simply not true about blocking. VoIP numbers are effectively the same as any other number when they reach the recipient who can then block it themselves.

Your explanation about virtual numbers is correct, e.g. things like 0845 or 0870 calls, but these too can be blocked using blocking systems.

Call Protect should be able to block all of these calls if they are the same number.

The number range 01303 89 is allocated to BT and in a valid range - the called from number is almost certainly done by a VoIP system by the scammers, but there is nothing to stop it being blocked.

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Andy_N
Distinguished Guru
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Message 8 of 11

Re: BT call protect and BT scam calls not being blocked from 01303 891467


@jossmerwrote:
Thanks for the explainer parthabus.

Is your connection a fibre only line by any chance?

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jossmer
Aspiring Contributor
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Message 9 of 11

Re: BT call protect and BT scam calls not being blocked from 01303 891467

It is FTTC Andy. Then copper wire from cab to home 300 metres

Joss
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Andy_N
Distinguished Guru
1,060 Views
Message 10 of 11

Re: BT call protect and BT scam calls not being blocked from 01303 891467


@jossmerwrote:

It is FTTC Andy. Then copper wire from cab to home 300 metres


How are you using BT Call Protect?

 

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