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M_Danks68
Beginner
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Message 1 of 8

BT caller display and BT Basic

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Is BT Caller Display available with BT Basic?

l have telephoned BT several times to get Caller Displayed added, but the option appears to have been disabled!

 

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7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: BT caller display and BT Basic

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Have you tried

To display the caller's identity on your phone's call screen, dial *234#.
To check whether your phone is set to display the caller's identity, dial *#234#.
To hide the caller's identity on your phone's call screen, dial #234#.



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M_Danks68
Beginner
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Message 3 of 8

Re: BT caller display and BT Basic

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Thanks for the reply, but it didn’t solve the issue. Useful code, but it doesn’t add caller display to BT Basic accounts.
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JohnC2
Moderator
Moderator
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Message 4 of 8

Re: BT caller display and BT Basic

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Hi @M_Danks68, welcome to the forum and sorry you can't get the Caller Display service added to your line. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

cheers

John

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M_Danks68
Beginner
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Message 5 of 8

Re: BT caller display and BT Basic

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Thanks.

Issue has been solved by the BT BASIC team. 

Issue  was due to a software 'bug' and error message of the form "Sum of the [xyz] = sum of the [abc]".  The bug and error message was manually cleared from the IT system and CALLER Display is now active. 

LFE:  BT BASIC customers must speak to the BT BASIC team as the normal customer service team may not have system authorisation to add 'applications'  to a BT BASIC account. 

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Laird2
Beginner
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Message 6 of 8

Re: BT caller display and BT Basic

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Hi can you please help me I would like to know how to get caller display with basic calls and help would be be very much appreciated. Thank you in advance 

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Laird2
Beginner
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Message 7 of 8

Re: BT caller display and BT Basic

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Thank you I have now got caller display thank you for your help 

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PaddyB
Moderator
Moderator
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Message 8 of 8

Re: BT caller display and BT Basic

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Hi @Laird2,

Thank you for posting back to let us know.

Thanks,

Paddy

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