BT digital voice 'ghost calls'

[ph4256]

New BT total fibre & digital voice user.
I have two BT digital voice phones (came with the router) plus my existing Gigaset DECT phones, with the base station plugged into the router. I have had two occurrences of what I think my be a bug in the software.

Both times, a number of minutes after a missed call, the BT phones ring showing the recent caller number but I can't answer it. While the BT phone is ringing, I can use my old DECT phone and get a dial tone so there really isn't anyone calling. Only option is to ignore or reject the call.

The DECT phones don't ring, as there really is no-one calling.

This looks to me like a bug in the phone software that re-tries to connect a call that previously wasn't answered, even though the user hung up many minutes ago. Anyone else seen this issue?  More importantly, any way to stop it?

[jac_95]

Hi ph4256

ℹ️ Please take a look at the FAQs on moving to Digital Voice as it may help answer your question.

✅ You may also find that someone else has had the same query in the past. Here's a list of all the answered questions regarding BT's Digital Voice.

Please do post back if you've been able to find the answer to your question(s) or if you need more help from the community.

p.s This is an automated reply

[imjolly]

try going to settings then call setting and turning multi to single   covered in FAQ

[ph4256]

Hi, Many thanks for the idea. I've made the change so will see if that sorts it out, though don't understand why as that setting is all about handling 2 simultaneous incoming calls as this is occurring some time after the original missed call when nobody is using any of the phones. But worth a try!