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AliRay
Aspiring Contributor
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Message 1 of 14

BT landline rejects my BT mobile calls

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Hi, for some unknown reason my BT landline has started rejecting calls from my BT mobile.  There has been no change in settings on either phone, calling home from my mobile up until yesterday has not been an issue.  I've been a customer for 17 months.  Any advice welcome

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JohnC2
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Message 2 of 14

Re: BT landline rejects my BT mobile calls

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Hi @AliRay is this only affecting calls from your mobile? Do you have Call Protect? or a blocking mechanism on your landline phone that may have been set up?

cheers

John

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AliRay
Aspiring Contributor
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Message 3 of 14

Re: BT landline rejects my BT mobile calls

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Hi John,
Yes, it's just my mobile, I've checked call blocking/protect, although I've not changed any of these settings since moving to BT. I've deleted contact details in both phones and re entered them, but the landline is still rejecting calls from my mobile. Both phones will accept and make calls. My mobile is on the VIP list on my landline.
cheers
Ray
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NeilO
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Message 4 of 14

Re: BT landline rejects my BT mobile calls

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@AliRay, thanks for clarifying that, do you hear a message when you call? What type of phone do you have? It sounds like its might be the landline phone handset rejecting the call rather than the landline itself. 

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AliRay
Aspiring Contributor
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Message 5 of 14

Re: BT landline rejects my BT mobile calls

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Hi. My mobile shows dialing, what appears to be one ring then call ended. The landline doesn't ring but does register a missed call (or a rejected call) It just seems odd to suddenly reject calls from a mobile that worked previously. BT know I'm leaving for another provider next month, do you think it's sabotage 🤣
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NeilO
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Message 6 of 14

Re: BT landline rejects my BT mobile calls

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Hi @AliRay, I can guarantee you it's not been sabotaged Smiley Happy Do you have an old landline phone or can you borrow one to connect to see if it rings when you call from your mobile? That would help us determine if its a network problem or the phone itself. 

 

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pompey1898
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Message 7 of 14

Re: BT landline rejects my BT mobile calls

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Hi @AliRay ,

Can you receive calls from other mobiles ?

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AliRay
Aspiring Contributor
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Message 8 of 14

Re: BT landline rejects my BT mobile calls

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Hi, yes. Tried 2 other mobiles, they worked ok.
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pompey1898
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Message 9 of 14

Re: BT landline rejects my BT mobile calls

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@AliRaywrote:
Hi, yes. Tried 2 other mobiles, they worked ok.

OK.  I take it you have no problem ringing other numbers than your landline ?

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AliRay
Aspiring Contributor
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Message 10 of 14

Re: BT landline rejects my BT mobile calls

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Hi, tried another phone, same issue. I can call my mobile from the land line, but can't call my landline from my mobile. So outgoing calls, no issue on either phone except mobile to landline, no issue with incoming calls except mobile to landline. I'll try without the ADSL filter thingy later.
Utterly confused. Mobile is a Blackview P10000, great phone, never any problems til this.
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