Due to the rain & windy weather in the week, We noticed that the square bracket attached to our property from the BT pole is coming loose (2.5/4 screws have come loose).
Do this classified as maintenance or repair?
Who should i contact?
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The external network belongs to Openreach not BT Retail. This forum has nothing to do with Openreach.
Unless it presents a safety issue, then Openreach will not be interested.
I am not sure why Openreach would not say it belonged to them, however, unless it causes a fault, or the bracket comes off and the cable presents a hazard, then I cannot see anyone being interested.
BT should have the facility to raise Damage jobs against customers lines.
Come across it all the time.