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Shadows13
Beginner
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Message 1 of 8

BT overhead bracket have become loose

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Due to the rain & windy weather in the week, We noticed that the square bracket attached to our property from the BT pole is coming loose (2.5/4 screws have come loose).

Do this classified as maintenance or repair?

Who should i contact?

 

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
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Message 2 of 8

Re: BT overhead bracket have become loose

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@Shadows13 

The external network belongs to Openreach not BT Retail. This forum has nothing to do with Openreach.

Unless it presents a safety issue, then Openreach will not be interested.

https://www.openreach.com/help-and-support/damage-health-and-safety

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Shadows13
Beginner
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Message 3 of 8

Re: BT overhead bracket have become loose

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i contacted Openreach yesterday they said it do not belong to them
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Keith_Beddoe
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Message 4 of 8

Re: BT overhead bracket have become loose

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@Shadows13 wrote:
i contacted Openreach yesterday they said it do not belong to them

Who provides your phone service?

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Shadows13
Beginner
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Message 5 of 8

Re: BT overhead bracket have become loose

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BT is my landline and broadband provider. 

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Keith_Beddoe
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Message 6 of 8

Re: BT overhead bracket have become loose

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@Shadows13 wrote:
BT

I am not sure why Openreach would not say it belonged to them, however, unless it causes a fault, or the bracket comes off and the cable presents a hazard, then I cannot see anyone being interested.

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-Richie-
Guru
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Message 7 of 8

Re: BT overhead bracket have become loose

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The link @Keith_Beddoe posted is the correct link, there is also a number to call on that link.
BT can only arrange an engineer when it's service affecting.

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Starwire
Recognised Expert
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Message 8 of 8

Re: BT overhead bracket have become loose

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BT should have the facility to raise Damage jobs against customers lines.

Come across it all the time.