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Art_Nouveau
Contributor
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Message 1 of 5

BT uses Digital Voice as cover for a price-hike

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I was tempted by BT's suggestion that people who do not wish to continue with Digital Voice may be interested in their 'broadband only' plans. I am on a plan which BT describes as "Fibre with BT Halo 1 plus Unlimited Weekend Calls".  For this service, including line rental, I pay a basic £47.53 per month. When I investigated broadband-only offers on BT's website I could find only 'Fibre with Halo 3' (no calls) at £48.53 including line rental. The situation was confirmed by telephone. So there is no saving for me if I drop the DV telephone service and rely on my cellphone. There is no such thing as downgrading at BT!

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imjolly
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Distinguished Sage
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Message 2 of 5

Re: BT uses Digital Voice as cover for a price-hike

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just phone the options team and you should be able to continue with fibre1 or 2 and drop the add-on Halo whether 1 or 3 and also drop ability to make and receive calls so just pay for the actual broadband and line rental 0800800030

nothing to do with digital voice as you describe



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Art_Nouveau
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Message 3 of 5

Re: BT uses Digital Voice as cover for a price-hike

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Thanks, imjolly.  I had a long wait with somebody on the usual customer service number 0800800150. He told me that my present plan no longer existed. When I feel strong enough I will try your alternative number, but I have grave doubts about making any saving.

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ljm
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Message 4 of 5

Re: BT uses Digital Voice as cover for a price-hike

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Hello,

I was in a similar situation to you (although not connected to Digital Voice) and i followed imjollys advice and called the Options Team to get a cheaper and different package.Had been on Halo 1 with fibre 1 costing me about £37 pmth and downgraded to Fibre 1 without Halo and renewed my PAYGO landline FREE.Got a good deal £27 pmth. Dont bother renewing via MyBt just ring the Options team.

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Art_Nouveau
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Message 5 of 5

Re: BT uses Digital Voice as cover for a price-hike

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I spoke to BT this morning. I was offered Halo 3 broadband only for £37.99 or Fibre 2 broadband only for £30.99

I've not yet decided to go ahead, but I will tentatively mark this query as 'solved'. Thanks to you both for your input. But why is this 'Options Team' on 0800800030 not mentioned on the BT website?

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