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prateek
Beginner
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Message 1 of 3

BTDiagnostic bot give wrong information

Two issues with the bot

  • There was a service outage in my area and I used you not services by sending my landline to 61998 and it came back with the text that there was no issue in the line from bt to my house and I should check my device etc. But on calling 150 I was confirmed that there was a service issue.
  •  The number in the SMS that bot sends is 0800798102 which is American bank number.It was real nice  of there customer service to acknowledge that BT has provided a wrong number. Please update this.
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NeilO
Moderator
Moderator
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Message 2 of 3

Re: BTDiagnostic bot give wrong information

Hi @prateek, welcome to the community and thanks for posting. I'm sorry about the problems you've encountered with the diagnostic Bot, I've brought your post to the attention of the team responsible for the diagnostic Bot. 

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NeilO
Moderator
Moderator
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Message 3 of 3

Re: BTDiagnostic bot give wrong information

Hi @prateek I've been informed the number has been updated, it was missing a zero. The message should have explained that it was the number that we would be calling you from.

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