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martemu
Beginner
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Message 1 of 7

Being charged for caller redirect but cancelled landline months ago

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As title says, I cancelled all BT services back in August last year but am now getting bills for £30 a month for a caller redirect service that obviously wont work and should have been cancelled when the landline/ broadband was.

I have blocked the payment as I cant afford to pay it and shouldnt have to as I have no landline number or internet service from BT and presumed everything was cancelled.

I was fully paid up when the landline/broadband was shut off so im at a loss where this phantom charge is coming from.

Anyone at BT in this forum that could sort this out? I have no landline or mobile signal so cant ring BT help.

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imjolly
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Message 2 of 7

Re: Being charged for caller redirect but cancelled landline months ago

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this is a customer help customer forum.  have you tried phoning CS 0800800150 from mobile



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martemu
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Message 3 of 7

Re: Being charged for caller redirect but cancelled landline months ago

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Cant phone anyone, no landline and cant afford to hang on a mobile line for hours waiting for someone to answer.
Also noticed in the MyBT account page I have no products so I have no idea why im being charged.
I will probably just ignore it as i removed my card and see what happens.
Thanks for the quick reply.
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DavidM
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Message 4 of 7

Re: Being charged for caller redirect but cancelled landline months ago

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Hi @martemu and welcome to our community.

Thanks for posting about your incorrect charges. I'm sorry this has happened. I'm sure I can sort it out for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

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imjolly
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Message 5 of 7

Re: Being charged for caller redirect but cancelled landline months ago

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@martemu 

0800 calls on your mobile are free



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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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RobbieMac
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Message 6 of 7

Re: Being charged for caller redirect but cancelled landline months ago

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Hi @martemu 

Thank you for taking the time to chat with me this morning.

I am sorry you were being charged when all other services have been cancelled.  I have sorted out that refund and I have removed that service which will completely close everything off.

As this is now sorted I will go ahead and close this off - as agreed.

All the best,

Robbie

martemu
Beginner
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Message 7 of 7

Re: Being charged for caller redirect but cancelled landline months ago

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Many thanks for sorting everything out so quickly and efficiently , and thanks to everyone who replied.