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Anyuser
Contributor
1,773 Views
Message 1 of 26

Call Protect Personal Blacklist cannot add numbers

Per title really, when I try to add a number online i get this error:

Error while saving your changes. Please try again

Trying with 1572 option 1 add last number I get a message saying the number cannot be added due to changes being made to my account.

I added Call Protect yesterday morning, so i think it should be working my now as the order was completed same day.

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25 REPLIES 25
jlovie
Aspiring Expert
1,762 Views
Message 2 of 26

Re: Call Protect Personal Blacklist cannot add numbers

Exactly the same problem here, I even added Call Protect yesterday too.

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pompey1898
Recognised Expert
1,732 Views
Message 3 of 26

Re: Call Protect Personal Blacklist cannot add numbers

Hi @Anyuser & @jlovie ,

 

Try accessing you Call Protect diedectly using this link :-

https://www.bt.com/s/apps/appspstn/index.html?accKey=9034589#/blacklist/

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Anyuser
Contributor
1,726 Views
Message 4 of 26

Re: Call Protect Personal Blacklist cannot add numbers

Thanks, that link redirects me to

https://my.bt.com/s/apps/appsmybt/#/security?redirect=security

where I can access the Landline Security and by clicking though I get to the same page as before where i try to add the number, but it still gives me the same error.

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jlovie
Aspiring Expert
1,720 Views
Message 5 of 26

Re: Call Protect Personal Blacklist cannot add numbers

Same here.

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pompey1898
Recognised Expert
1,688 Views
Message 6 of 26

Re: Call Protect Personal Blacklist cannot add numbers

Hi @jlovie & @Anyuser ,

I am assuming you pay BT for your service and have signed up for BT Call Protect.

I have just tried the link and you are right it just takes you "broadband security".  BT have obviously changed things since I last used it a few weeks ago. 

However, if you scroll down you will find BT Call Protect with the various options, one of which is to add number to your black list. 

I don't have a number to blacklist so I can't test any further.  Entering a previously blacklisted number tells me it already blacklisted.

 

Mildly frustrating that you have to make a few more clicks.

 

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Anyuser
Contributor
1,685 Views
Message 7 of 26

Re: Call Protect Personal Blacklist cannot add numbers

Yes I can get to the page to add a number and as my first post I get an error and 1572 doesn’t work either

i raised it as a fault this morning and bt magically converted it into a slow broadband fault and booked an engineer to come tomorrow which I have cancelled

Tbh it’s getting ridiculous so I will cancel the service later today

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jlovie
Aspiring Expert
1,678 Views
Message 8 of 26

Re: Call Protect Personal Blacklist cannot add numbers

Whichever way I and others access it, it still doesn't work.

Maybe something is happening, I get a different message on the website today.

"Sorry, we can’t show your details at the moment

We’re working on fixing the issue, but in the meantime you can also find your account details on your latest bill."

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RobbieMac
Moderator
Moderator
1,664 Views
Message 9 of 26

Re: Call Protect Personal Blacklist cannot add numbers

Hi guys,

Thanks for posting to let us know about the issues you're having with Call Protect.

Sorry for the problems you're having.  We have raised this with the product team and we will post again when we have received word back.

Cheers,

Robbie

jlovie
Aspiring Expert
1,659 Views
Message 10 of 26

Re: Call Protect Personal Blacklist cannot add numbers

I've had a lot more scam calls since I added Call Protect. It's almost like someone has access to the BT database and is selling it to scammers.

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