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Message 81 of 135

Re: Call Protect - last call number not showing

Still can't access this. Just get a message saying we're working on it! Are you the same? Been down for several days.

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589 Views
Message 82 of 135

Re: Call Protect - last call number not showing

No still can't access it, I think it's been down for about 10 days now.  Got a number of call numbers I want to block ( been away for a week) as well as checking against caller display

586 Views
Message 83 of 135

Re: Call Protect - last call number not showing

I can access it via web browser but not the app 

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578 Views
Message 84 of 135

Re: Call Protect - last call number not showing

I couldn't get it to work via the App or the website on my tablet.  Not tried it on the pc yet

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Message 85 of 135

Re: Call Protect - last call number not showing


Managed to get into call protect via the website.

It gets worse.  Out of 7 calls on caller display, the last three didn't show on Call Protect.  Of the 4 showing on call protect, 2 are already blocked, yet got through to me, as showing on caller display.  All calls protect settings correct and unchanged 

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Message 86 of 135

Re: Call Protect - last call number not showing

Hi All,

I don't use the BT App so can only report on access via the website. I have been able to access Call Protect via My Products and via My Security consistently over the last couple of weeks and all six calls I have received since the 24th May have appeared on My Recent Callers. As I don't get many calls on the landline I would hesitate to assume Call Protect is fixed (all your comments certainly suggest it isn't!) but can only say it has been working properly for me for the last week or so.

546 Views
Message 87 of 135

Re: Call Protect - last call number not showing

So BT now have 2 issues! Our ongoing one plus now we can't even access the service online! Does anybody monitor this and our comments?!

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537 Views
Message 88 of 135

Re: Call Protect - last call number not showing

Add in that Call Protect isn't blocking blocked numbers

535 Views
Message 89 of 135

Re: Call Protect - last call number not showing

I've just sent a personal message to one of the moderator guys who responded ages ago. Basically saying we are now getting other issues as well. 

379 Views
Message 90 of 135

Re: Call Protect - last call number not showing

Just had a call. Shows up on caller Display. Nothing on Call Protect! 

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