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GAM23
Aspiring Contributor
799 Views
Message 1 of 5

Calls diverting from dead BT landline to my Mobile phone !

I have reported the land line & Broadband faults to BT Technical Dept: yesterday (02/10/2020) the tech guy told me BT will divert all land line call FREE of charge to my mobile phone, now it is 22 hours gone still NOT diverting the incoming landline calls. Why this has taken such a long time ?? More over my Broadband is still out of order. Any comments on these issues will be greatly appreciate.

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Calls diverting from dead BT landline to my Mobile phone !

your broadband won't work until your landline is fixed and working



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GAM23
Aspiring Contributor
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Message 3 of 5

Re: Calls diverting from dead BT landline to my Mobile phone !

Thanks, imjolly.

Yes, I know Broadband (wi-fi) will not work until the land line issue is Fixed.

My question is how to divert calls from a dead BT landline (home) to my Mobile phone.

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GAM23
Aspiring Contributor
723 Views
Message 4 of 5

Re: Calls diverting from dead BT landline to my Mobile phone !

BT Engineer has FIXED the fault this afternoon, which was an Open Circuit in the Green Box on the main street. Now both Landline and the Broadband are up & running. Thank you BT for the quick response and the job was completed within 26 hour, not counting the weekend. Well Done !
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PaddyB
Moderator
Moderator
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Message 5 of 5

Re: Calls diverting from dead BT landline to my Mobile phone !

Hi @GAM23,

Thank you for updating your thread. I'm happy to hear that your service has been repaired.

Thanks

PaddyB

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