I have a BT Advanced Digital Phone with Alexa. It has the facility to add a caller to my Personal Blocklist when answering a call. The problem I have is that all the buttons on the handset are so close together that it's possible to press the wrong one when answering. I did this the other day, and inadvertently added one of my friends (who is in my contacts list) to my Personal Blocklist. I thought that it was not possible to add contacts to this blocklist, but it seems that is not the case. My friend was surprised to hear a voice saying I didn't want to take the call, and it took me half an hour to work out how to remove them from the list - in the end I had to do it on my PC.
Given that most nuisance callers seldom use the same number twice, the value of a personal blocklist must be questionable. On balance I find the risk of inadvertently adding a call I want to receive to my list of blocked callers outweighs the value of having the service. So my question is: can I turn off the Personal Blocklist facility on the phone? I can't find a menu option that does it. I could unsubscribe from 1572, Call Protect, but I don't know whether that would have the same outcome as the one I want.
