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philip_startrek
Aspiring Contributor
216 Views
Message 1 of 8

Can’t Blacklist numbers on BT Caller logs

Hi ,

I’ve been using the Blacklist function for a couple of years and I have backlisted x  85 numbers in my BT account.

However, 3 x months ago this feature no longer works. 
You can view your recent landline number calls but when you click on Blacklist it doesn’t work . 

Anyone else having the same problems 🤔

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7 REPLIES 7
NeilO
Moderator
Moderator
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Message 2 of 8

Re: Can’t Blacklist numbers on BT Caller logs

Hi, @philip_startrek welcome back to the community and thanks for posting, I'm sorry to see you're having problems adding new numbers to your call protect blacklist. When you're adding a number are you getting an error message?

Thanks

Neil

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philip_startrek
Aspiring Contributor
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Message 3 of 8

Re: Can’t Blacklist numbers on BT Caller logs

Hi Neil,

No error messages at all.

When you view Recent Callers you used to be able to click on “More” a drop down box used to appear which included Blacklist the number . I’ve got 85 Blacklisted numbers upto date. 
when you click on “More” nothing happens.

 

Philip

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NeilO
Moderator
Moderator
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Message 4 of 8

Re: Can’t Blacklist numbers on BT Caller logs

Hi, @philip_startrek thanks for getting back to me, would it be possible for you to try on an alternative web browser and let me know if that works?

Thanks

Neil

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philip_startrek
Aspiring Contributor
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Message 5 of 8

Re: Can’t Blacklist numbers on BT Caller logs

Hi ,

I normally use my BT App on iphone to Blacklist the numbers. 

philip

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NeilO
Moderator
Moderator
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Message 6 of 8

Re: Can’t Blacklist numbers on BT Caller logs

@philip_startrek no worries, can you try deleting and reinstalling the MyBT app? 

Thanks

Neil

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philip_startrek
Aspiring Contributor
132 Views
Message 7 of 8

Re: Can’t Blacklist numbers on BT Caller logs

Hi ,

Deleted App and reloaded it but still doesn’t work. 

Regards,

Philip

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Andy005
Recognised Expert
121 Views
Message 8 of 8

Re: Can’t Blacklist numbers on BT Caller logs

Hi @philip_startrek 

I can't blacklist through the app on my iPhone either so I would suggest that a bug has been introduced in one of the updates.

You can still blacklist by logging into bt.com on a browser, although I've only tried on a laptop.

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