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Marge22
Beginner

on ‎28-02-2022 19h22

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Message 1 of 2

Can't get digital voice?

I tried to upgrade from FTTC Fibre 2 to FTTP Fibre 500 with digital voice.

On live chat they say I can't get the digital voice service and to call the sales line.

When I called the sales line they said if I sign up I'll get FTTP broadband but my landline will have to stay on copper until they move my line over to digital voice in one of their batches.

Is this normal?

Friends who live locally have been able to do this upgrade at the same time.

I'd just like to switch to FTTP for broadband and phone get the alexa digital handset and get rid of the old copper cable in one order.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎28-02-2022 19h29

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Message 2 of 2

Re: Can't get digital voice?

Try phoning the FTTP TEAM and see if they can help you upgrade 08005874787

You get a free advanced phone which may or may not have alexa



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